Shipping Policy

Draft for review
Confirm the bracketed items with AutoDS and your supplier before launch.

Where we ship

We currently ship to the United States and Australia only.

Cost and delivery time

Shipping is free. Most orders arrive within 7–14 business days of ordering. Your estimated delivery window is shown on each product page and in your cart. Orders ship from [SUPPLIER WAREHOUSE LOCATION], so a parcel may arrive in more than one package.

Tracking

We email your tracking number when your order ships. Tracking can take a few days to update after dispatch.

Duties and taxes

[CONFIRM before launch.] US: the duty-free allowance for low-value imports has been suspended, so parcels shipped from overseas can attract import duties. Tell customers whether these are prepaid by you (included in the price) or payable on delivery. Australia: GST on low-value imported goods may need to be charged at checkout; check whether you must register for Australian GST.

Late, lost or damaged parcels

If your order hasn't arrived 14 business days after ordering, contact us with your order number and we'll investigate. If it's lost in transit, we'll send a replacement or a full refund. For damaged items, see our refund policy.

Address problems

Please check your address at checkout. Contact us within [12 hours] if you need to change it. We can't always redirect a parcel once it has shipped.