Refunds, returns and the 60-night guarantee

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The 60-night money-back guarantee (mouthpieces)

Wear your Snorly QuietFit Mouthpiece for up to 60 nights from delivery. If it doesn't work for you, contact us within those 60 nights with your order number, and we'll refund the product price. Shipping was free, so there's nothing else to refund.

Because a used mouthpiece is a personal hygiene item, [CONFIRM: you don't need to send it back. Please dispose of it hygienically. / please return it to the address we give you]. The guarantee covers one refund per customer.

Damaged, faulty or wrong items

If something arrives damaged, faulty or wrong, contact us within [14] days of delivery with a photo and your order number. We'll send a replacement or a full refund, at no cost to you.

How long refunds take

Once approved, refunds go back to your original payment method within [5–10] business days. Your bank may take a few extra days to show it.

Your consumer rights

This guarantee is in addition to your rights under consumer law. For Australian customers: our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Start a refund

We reply within 1 business day (Mon to Fri).